Frequently Asked Questions

Frequently Asked Questions

havefun@wholebrainescape.com / 410 Upchurch St Apex, NC 27502 / 919-355-2714

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FAQs

Is there an age limit for the escape rooms?

The escape rooms are suitable for ages 12+. If any children in the group are under the age of 15 the booking must be private and must have an adult accompany them in the escape room.

My child is playing with a group of friends, can I just drop them off and come back in an hour?

Not if anyone in the group is under the age of 15 and there is no adult supervising the group. If anyone in the group is under the age of 15, someone 18 or older must be in the room with the group at all times.

My child or friend is playing with a group of friends, can I wait in the lobby?

No, we don’t have room to accommodate people waiting for an hour or more in the lobby.  Our lobby is just the right size for welcoming groups and doing group photos. We wish we had more space, but we used all the space for escape rooms!

Do I need to buy a ticket if I am in the room to supervise, but am not planning to play?

Yes, anyone who is actually in the escape room needs to buy a ticket.

Can we squeeze one or two more people into the escape room?

No, due to the room design and safety regulations, we cannot exceed the maximum limits for each escape room. The limits for each escape room are:

  • Bustin’ Out of the Eighties – Eight (8) people
  • Escape the Supervillain’s Lair – Eight (8) people
  • Seekers of the Mystic Orb – Ten (10) people
  • Mystery of the Mad Scientist – Ten (10) people

There are only 2 people in our group, can we still unlock a good time?

If you’ve played a lot of escape rooms, it is possible! However, if this is your first escape room or you’ve only played a couple, we strongly recommend a group of at least 4 or more players. If there are only 2 people in your group, considering joining a room that is public and already has some players booked.

What’s the difference between a Public and Private booking?

A public booking is a great option if you are interested in meeting and playing with new people. By default, all of our rooms are public bookings unless you select the “Book Entire Experience” (which makes it a private booking). Pricing is $29 per person for a public experience.

A private booking is great if you’d prefer playing with just your group. Check the box next to “Book Entire Experience” when reserving your escape room.

Pricing for a private experience depends on which escape room you are booking.

For our eight (8) person rooms, the price is $116 for 1 – 4 people and each additional person is $29.

For our ten (10) person rooms the price is $145 for 1 – 5 people and each additional person is $29.

Why is the base price for a private booking for an eight (8) person and ten (10) person escape room different?

The base price for a private booking is based on reserving at least 50% of the available slots in a room.  This allows us to offer private bookings for smaller groups, without requiring them to purchase all the slots in the room.

Are we locked in the escape room?

No, you are not actually locked in the escape room (due to fire regulations). You are free to exit the room at any time, but the timer won’t stop!

Are the escape rooms safe?

Yes, we take our players’ safety very seriously.  A game coordinator will observe the players during play; there will be one coordinator per room. While they are there to provide hints and help for the players, their top priority is a safe experience.

There are front and rear doors to the building, so that everyone can safely exit the building via the closest one.  These exits are unlocked at all times during business hours when players are on-site.  The pathways to these exits are unobstructed.

We have fire extinguishers on both floors that are easily accessible by anyone in the building.  These extinguishers are inspected on a regular basis.

Is it scary or claustrophobic?

Our escape rooms do not feature jump scares, live actors, or scary themes. The rooms are large enough for 8 – 10 people to stand upright and freely move around (our ceilings are 12 ft tall).

Do I need a reservation?

You must reserve and pay for your tickets online at least 2 hours before your adventure.

Are tickets refundable?

All sales are final and refunds are not issued for cancellations or no shows. However, you can reschedule to another time with 24 hours advance notice.

What time should I get there?

Please arrive 15 minutes before your reserved time so you can get checked in and have your pre-game orientation (and one final restroom break).  Remember that traffic in Raleigh-Durham area can add a few minutes to your travel time.

What if I am late?

All escape room experiences begin at the designated time. If you are late, your game time is decreased. If the rest of the group is ready on time, they are allowed to start without you.

Do I need to sign a waiver? Can I sign it online?

You will need to sign a waiver before you can participate in your escape room adventure. You will sign the waiver as part of your check-in, we do not have waivers available to sign beforehand.

Can I bring my phone in the room?

You may bring your phone in the escape rooms, but if you need to use it, please leave the room and go to the lobby so you don’t disturb other players.  Our puzzles are designed so that no outside knowledge is needed to solve them.  Everything you need is inside the room – so no need to search for answers on your phone!

Can I take pictures or video?

Pictures and video are not allowed inside the rooms. We want to keep the rooms a surprise for the other players!

Where are you located?

We are conveniently located in Apex, NC on Highway 55.  Estimated travel times are as follows, but please check Google Maps for the most accurate information (as times will vary based on traffic and road conditions):

  • From Cary – 10 minutes
  • From Holly Springs – 10 minutes
  • From Fuquay-Varina – 20 minutes
  • From Raleigh – 15 minutes
  • From Durham – 20 minutes

Can I bring food?

Food and drink are not allowed. Alcohol is strictly prohibited.

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410 Upchurch St | Apex, NC 27502 | havefun@wholebrainescape.com | (919) 355-2714