Welcome to Whole Brain Escape (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a booking, contact us, or otherwise interact with our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Billing information
- Booking details
- Information submitted through contact forms
- Information provided when leaving reviews or feedback
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Operating system
- Referring website
- Pages visited
- Date and time of visit
- Website usage data
This information helps us improve our website and customer experience.
How We Use Your Information
We may use your information to:
- Process and manage reservations
- Confirm bookings and send appointment reminders
- Respond to inquiries and customer service requests
- Improve our website and services
- Analyze website performance and visitor behavior
- Send marketing communications (where permitted by law)
- Prevent fraudulent activity
- Comply with legal obligations
Booking and Payment Information
Reservations made through our website may be processed by third-party booking and payment providers. We do not store full payment card information on our servers.
Please review the privacy policies of any third-party booking or payment processor you use when making a reservation.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, remember preferences, and support advertising and marketing efforts.
For detailed information about the cookies we use, the purposes for which they are used, and how you can manage your cookie preferences, please review our Cookie Policy page.
By continuing to use our website, you consent to the use of cookies as described in our Cookie Policy, subject to any preferences you may select through our cookie consent tools.
Analytics and Advertising
We may use third-party services such as:
- Google Analytics
- Google Ads
- Meta (Facebook and Instagram) advertising tools
- Other marketing and analytics platforms
These services may use cookies and similar technologies to collect information about your interactions with our website and advertisements. Additional details about these technologies can be found in our Cookie Policy.
These providers may use collected information to measure advertising effectiveness, improve website performance, and deliver advertisements that may be relevant to your interests.
Email Communications
If you provide your email address, we may send:
- Booking confirmations
- Reservation reminders
- Customer service communications
- Promotional emails and special offers
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.
Information Sharing
We do not sell your personal information.
We may share information with:
- Booking and payment service providers
- Website hosting providers
- Marketing and analytics partners
- Professional advisors
- Government authorities when required by law
Information is shared only as necessary to operate our business and provide services.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Children’s Privacy
Our website is intended for general audiences. We do not knowingly collect personal information from children under 13 without parental consent.
If you believe a child has provided personal information through our website, please contact us so we can remove the information.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any websites you visit.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information, subject to applicable legal requirements
- Opt out of certain marketing communications
- Manage certain cookie preferences as described in our Cookie Policy
To exercise any applicable rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date. Material changes affecting cookie usage may also be reflected in our Cookie Policy.
Contact Us
If you have questions regarding this Privacy Policy, our Cookie Policy, or our privacy practices, please contact us:
Whole Brain Escape
Email: info@wholebrainescape.com
Phone: (919) 229-9040
This Privacy Policy is provided for informational purposes and should not be considered legal advice. Businesses should consult qualified legal counsel to ensure compliance with applicable privacy laws and regulations.